Business Impact
Improve
Conversions
Buying guidance and personalized recommendations lead to more transactions
Increase
Sales
Targeted cross-selling and contextual up-selling can increase average order value
Acquire New
Users
A voice-first shopping experience appeals to the next generation of users
Delight
Customers
Customers can now simply ask instead of figuring their way out themselves
Key Features
"WHAT TO CHOOSE"
TIPS
Buying
Guidance
Create a proactively tailored experience for your users by asking them for their specific preferences, giving them enough information to make the correct decision, and helping them with options at each step of what all they can do or say.
"WHAT CAN YOU SAY"
HINTS
Personalized
Recommendations
Cater to your customer’s detailed demands and give them a shop-like experience. Capture the context in the customer’s natural language, and show them personalised recommendations based on their cumulative preferences.
DECODING OF COMPLEX PREFERENCES
ADVANCED FILTERS
MAPPING
SMART
INFOGRAPHICS
SPECIFIC PRODUCT LEVEL QUERIES
Deeper
Product Insights
Understand the user’s motive and give them in-depth information about the search performed. Display important insights that will aid in the user’s purchase decision.
Quick and Easy
Ordering
Enable speedy ordering by referring to the user’s past interactions and previous orders. Understand multiple items contained in a single query, thus reducing the time and steps required to place an order.
QUICK MULTI-ITEM
ORDERING
JOURNEY KICK STARTERS
CONTEXTUAL
RECOMMENDATIONS
Contextual
Cross Selling
Based on what your customers generally order together and which combinations have been reviewed positively, suggest the right add-ons at the right time. This not only increases the cart value but also leads to greater user delight.
Human-Like
Persona
Deliver a real store visit like experience by having your brand’s personalized animated character, asking user’s preferences, and presenting the options best suited for them. This will bring your customers’ shopping experience alive, and they will feel like being understood and guided by an expert.
PERSONALIZED BRAND CHARACTER
Product Demos
Proud Partners
Key Investors
Buzzo is a brand of Haptik, which is a part of the Jio - Google - Facebook digital ecosystem.
Haptik is a part of Jio Platforms Limited, who acquired a majority shareholding in the company in a $100 million transaction in early 2019. Jio is a $65 billion Internet conglomerate, with businesses across Telecom, E-commerce, Media & Entertainment, Healthcare, and more. The combined reach of Jio Platforms is close to 500 million customers & it counts marquee names such as Google, Facebook, Silver Lake, KKR amongst some of its notable investors.
Media Coverage
Awards & Recognitions
Best Innovation for
Covid-19 – Society 2020
Top 16 IVA Providers
Globally
